Selected works previewable below.
SCENARIO-BASED CONFLICT RESOLUTION TRAINING
Training for new retail associates outlining potential levels of customer escalation and appropriate resolution responses for each level of conflict.
Learners are provided a variety of conflict scenarios requiring them to apply conflict resolution strategies covered in the course.
STRATEGIC COMMUNICATION VIDEO TRAINING
Microlearning detailing process of creating and employing gmail templates to streamline recurring streams of stakeholder communication.