PORTFOLIO

E-LEARNING WITH DIFFERENTIATED LEARNING PATHWAYS

Instructor-facing course covering various ways to incorporate virtual presentation elements to support learner engagement with content.

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Differentiated learning pathways based on learner skill and experience levels.

SCENARIO-BASED CONFLICT RESOLUTION TRAINING

Training for new retail associates outlining potential levels of customer escalation and appropriate resolution responses for each level of conflict.

Learners are provided a variety of conflict scenarios requiring them to apply conflict resolution strategies covered in the course.

BROWSER-BASED CYBERSECURITY COURSE

Browser-based phishing awareness training for a mock business client.

Learners are introduced to the concept of phishing, potential impacts of phishing scams, common types of phishing attacks, and strategies to avoid falling victim to scams. 

NEW MANAGER ONBOARDING

JOB AID

Infographic for first-time managers outlining key processes for successful team integration, vision setting and accountability structuring.

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Each process is defined and exemplified, with supporting visual elements, in sequential order.

STRATEGIC COMMUNICATION VIDEO TRAINING

Microlearning detailing process of creating and employing gmail templates to streamline recurring streams of stakeholder communication.