Selected works previewable below.
E-LEARNING WITH DIFFERENTIATED LEARNING PATHWAYS
Instructor-facing course covering various ways to incorporate virtual presentation elements to support learner engagement with content.
Differentiated learning pathways based on learner skill and experience levels.
GUEST CONFLICT RESOLUTION SIMULATION
Training for new retail associates outlining potential levels of customer escalation and appropriate resolution responses for each level of conflict.
Learners are provided a variety of conflict scenarios requiring them to apply conflict resolution strategies covered in the course.
NEW MANAGER ONBOARDING
Infographic for first-time managers outlining key processes for successful team integration, vision setting and accountability structuring.
Each process is defined and exemplified, with supporting visual elements, in sequential order.
STRATEGIC COMMUNICATION VIDEO TRAINING
Microlearning detailing process of creating and employing gmail templates to streamline recurring streams of stakeholder communication.